So my living room TV has been without cable for almost SIX weeks now. Granted I wasn't home for 4 of those weeks, but still! When I took my cable box in, after it got fried they told me they were out of cable boxes and they could put me on a wait list for another one. They said the wait would be 3-4 weeks and since I was going to be out of town I arranged for a friend to pick my box up for me when they called. They never called.
When I got home I called the cable company only to learn that the local office apparently doesn't HAVE a phone number for me to call and thus NO way to find out when I would be getting a new cable box.
Come to find out, they DO have a phone number! (Imagine THAT?!) I even ran across a nice lady (at a DIFFERENT cable company) who shared this phone number with me. Unfortunately the only way to actually talk to someone is if you have a 5 digit extension number... which I didn't have.
SO today I called Charter back and asked VERY politely if THEY could please call my local office and just find out WHERE I am on this waiting list. I explained my situation to the guy who answered (who spoke VERY little English) and our conversation went a little like this:
Me: (after explaining the whole story) ...SO is there any way you can call my local Charter office and find out where I am on the waiting list?
Charter: Oh you've been waiting for SIX weeks? I'm so so very sorry. We can reimburse you the money for the time you didn't have cable.
Me: No. that's not why I'm calling. I just need you to CALL my local Charter office so I know how much longer I have to wait.
Charter: So you need the address to your local Charter office?
Me: No. I KNOW where it is. I have a child in a wheel chair and the office is not handicap accessible. I just need you to CALL them on your other line and find out where my name is on the waiting list.
Charter: WOW I'm showing here your box fried in JUNE!
Charter. That's a long time.
Me: I know.
Charter: And they're out of boxes?
Me: Yes... I think so, that's what I need you to call and find out.
Charter: We can reimburse you!!!
Me: No. I just need to know where I am on the waiting list.
Charter: What waiting list?
Me: FOR A CABLE BOX!
Charter: Oh yes, we'll help you, we'll reimburse you.
Me: NO, I just need you to call them!
Charter: Call who?
Me: The local Charter office.
Charter: Oh we can't give out that number.
Me: I KNOW. Can YOU PLEASE call them for me and find out?
Charter: Find out what?
Charter: One second I'm going to help you and talk to someone else and we'll reimburse you!
And then I sat on hold. For 10 minutes. And then I hung up. Stupid Charter.