So there's this story about this woman who went to McDonald's and ordered chicken nuggets. They took her money and then told her they were out of chicken nuggets and offered her a cheeseburger instead. She didn't want a cheeseburger. She ordered chicken nuggets. She paid for chicken nuggets. So, she said "nevermind" and asked for her money back.
Yeah. McDonald's would not give her money back. They said refunds were against their policy. So, what did she do? She called 911. Three times. Seriously.
“This is an emergency, If I would have known they didn’t have McNuggets, I wouldn’t have given my money, and now she wants to give me a McDouble, but I don’t want one,” Latreasa L. Goodman told police. “This is an emergency.”
Now she's going to court for misuse of the 911 system.
So here are my thoughts on this. Read the story, and then let me know your opinion too.
The 911 service is for emergencies. Obviously. However, McDonald's took her money. They did not give her what she paid for, and then they refused to give her money back to her. If she would have walked in and stolen those chicken nuggets, what do you think McDonald's would have done? They would have called the police right? Granted, they probably wouldn't have called 911 unless she had a weapon, but I'm pretty sure this woman didn't know the number for the local police station off the top of her head.
On the other hand, why did she call three times? Was that really necessary? The 911 dispatcher told her that an officer was en route to her location. Why call back? Maybe they weren't getting there fast enough? I don't know.
What it really boils down to though is if she wanted a refund, give her a freaking refund! It's not like she was asking for double her money back. She didn't eat 9 of the nuggets and try to return the 10th. It's not like this was an expensive item. She didn't get what she paid for and simply wanted her money back. She probably would have headed to Burger King to get nuggets there and all would have been right with the world. So whether you agree with what this woman did or not, the McDonald's employee was an idiot. And where was the manager?
Turns out she did get her refund, and a card for a complimentary meal as well. Maybe she can go eat at McDonald's when she gets out of court. *sigh*